Refund & Cancellation Policy
At Essential Health RX, our commitment is simple: deliver thoughtful, physician-guided care and stand behind every step of your experience. We want you to feel confident from the moment you place an order to the moment your treatment arrives at your door. This policy explains how cancellations and refunds work so there are never any surprises.
Our Core Promise
You are never locked in. You may cancel any order, consultation, or service at any time before it has been fulfilled, and we will always do right by you in any situation where we are unable to provide what you paid for.
Cancelling an Order or Service
You may cancel an order or scheduled service at any time prior to fulfillment — simply contact us and we will take care of it. There are no cancellation fees, no penalties, and no difficult conversations. If payment has already been collected for something that has not yet been fulfilled, a full refund will be issued promptly.
Once an order has shipped or a service has been rendered (such as a completed telehealth visit or a prescription that has been dispensed), it moves out of the cancellable window. If you would still like to discuss your situation in that case, please reach out — we review every request individually and fairly.
When We Are Unable to Fulfill Your Order
Because your care begins with a physician evaluation, there are occasions when Dr. Inglish may determine that a requested product or treatment is not medically appropriate for you. In that case:
- You will always receive a full refund, returned to your original payment method within 5 business days of the decision, or
- At your preference, we can cancel the order entirely and apply a credit toward a different product or service that is appropriate for your care.
You will never be charged for a medication or treatment that your physician determines cannot be safely prescribed to you.
Prescription Medications
For the safety of all patients and in compliance with federal and state pharmacy regulations, prescription medications cannot be returned or refunded once they have been dispensed and shipped. This includes compounded peptides, weight loss medications, prescription skincare, hair restoration treatments, and any other medications requiring a physician’s order.
This is an industry-wide standard rooted in patient safety — once a medication leaves the pharmacy, its chain of custody and storage conditions can no longer be verified, so it cannot be re-dispensed to another patient. We know this policy is strict, which is exactly why we work hard upfront to make sure every prescription is the right fit before it is filled.
If you ever have concerns about a medication you have received — a quality issue, a shipping problem, or a product that arrived damaged — please contact us right away. We will make it right.
Consultation & Service Fees
Telehealth consultation fees cover the time and clinical expertise of your physician. Once a consultation has taken place, the fee is considered earned and is non-refundable. If you need to reschedule a consultation, you may do so at no cost provided we have reasonable notice before your appointment.
Concierge medicine memberships and multi-month service packages may be cancelled at any time. Any unused, unearned portion of a prepaid package will be refunded on a prorated basis.
Non-Prescription Products & Accessories
Unopened, non-prescription items (such as injection kits or other accessories) may be returned within 14 days of delivery for a full refund of the product price. Items must be in their original, sealed condition. Please contact us before shipping anything back so we can provide return instructions.
Subscriptions & Recurring Orders
If you are enrolled in a recurring subscription, you may cancel or pause it at any time before your next scheduled refill. Cancellations take effect immediately and will prevent any future charges. You will never be billed for a refill that you did not want or that your physician did not approve.
Refund Timing
Approved refunds are processed to your original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 2–7 business days for the refunded amount to appear on your statement.
How to Request a Cancellation or Refund
The fastest way to reach us is by email or by replying to any order or appointment confirmation you have received from us. When you contact us, please include:
- Your full name
- Your order number or appointment date
- A brief note about what you would like to do
A member of our team will respond promptly — typically within one business day — and walk you through the next steps.
Email: clinic@essentialhealthrx.com Phone: 949-229-5643
Our Commitment to Fairness
Policies written in plain language only go so far — what matters most is how we treat you when something unexpected happens. If you ever feel that a situation falls outside what is described above, please talk to us. Every patient relationship matters, and we will always work with you toward a resolution that is fair, transparent, and grounded in good medicine.
Thank you for trusting Essential Health RX with your care.